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Notice for COVID-19

Please check the CDC website regularly for guidance:

Update from Executive Director

Posted on August 14, 2020

August 14, 2020

Covid-19 update

To Residents, Families, Employees of RCN:

As you probably know, Governor Polis extended the mandatory mask mandate until September 13, 2020.

Although most families/friends are compliant with mask wearing and distancing, I am discouraged to hear that our receptionists are asking family members at times to wear the mask properly and keep that distance.  I instructed them to let me know if family members habitually disregard protocol which may force me to ban visitation to those family members/friends.  Also, the outdoor visitation guidelines do not include pet visits, so please leave them home when visiting.

We began our random percentage testing this week.  Our plan is to test employees from each department each week.  Many volunteered to be tested, which shows you our commitment to keeping our building free of the coronavirus.

The Covid-19 Residential Care Strike Team with members from the Governor’s office and state agencies are in the finalization stages of when and how to allow salon services and indoor visitation.  The co-chairs in a zoom meeting yesterday indicated we should have that guidance in a week or two.

I am pleased to share that A COVID-19 Infection Control focused revisit survey was completed on 7/22/20, which resulted in compliance with all infection control standards set forth by our regulatory agency.


Please stay well!



Mary Besson, ED

Update from the Executive Director

Posted on August 10, 2020

Covid update

August 10, 2020

Hello Residents, Families and Employees of RCN!

Our third round of all RCN employees and multiple agency employee testing that took place last Wednesday indicated all negative results. I am so proud of the mitigation efforts our employees, residents, and families (during porch visits) are taking to keep us safe!

This week, we will test 20% of our employees, and another 20% each week to follow. This will be the protocol unless a positive case warrants more testing.

I have been asked several times about resumption of dining, activities, and salon services. I reached out to the Home and Community Facilities Branch Chief for the Dept of Health and her response was this:

“The Public Health Order and current guidance has not changed. Per the CMS memo, referred to in the PHO, communal dining and all group activities, such as internal and external group activities, should be cancelled. The LTCF checklist contains this same language. I know there have been ongoing discussions to update the guidance and it is something the Governor’s Residential Strike Force team has talked about. However, I’m not aware of any official updated guidance.”

We at RCN and all other similar communities wish for nothing more than for residents to be able to dine together and join in activities, etc. We eagerly await the lifting of restrictions and know that many family members are an integral part of our care team that are sorely missed.

I will continue to update…thank you.



Update from the Executive Director

Posted on August 4, 2020

COVID update

August 4, 2020

To residents, families and employees of Ralston Creek Neighborhood:

As you know, all residents and employees were tested July 13, 14 and 15. The state lab indicated negative results of everyone tested.

We tested all employees again on July 21. Those results also came back negative for all tested.

We are planning a third round of RCN employee and staffing agency testing on August 5.

Further testing will be based on previous test results. One thought is to test a sample of employees each week.

Please know that we ask all new residents to test negative before move in.

No further lifting of restrictions has been issued, except porch visits that are currently taking place.

The mail is dropped at the entrance for us to sort and deliver. This has been time consuming. We will continue to sort, but we ask that residents who are able, come down to the reception desk to collect their mail. In addition, if families have indicated that they will collect mail, please come and pick it up. It is piling up for some residents.

As a reminder – please call ahead to arrange for memory care resident porch visits. This will give the staff time to ready and transport residents.

RCN employees have been providing hair care and minor trims to some residents in a pinch. Although it is highly discouraged, if you choose to have haircare at an outside salon, the three-day quarantine would be in effect upon return. This also applies to any medical appointments, etc.

Michelle continues to hold facetime calls and help with online shopping. She also spends time 1 on 1 with residents and provides books, crafts and puzzles. She is happy to accept any additional personal items for resident enjoyment.

Again, thank you for continuing to wear masks, staying socially distant, and adhering to the guidelines for porch visits.

Please let me know if you have any questions/concerns.

Thank you,


Update from the Executive Director

Posted on July 9, 2020

July 9, 2020

To residents, families and employees of Ralston Creek Neighborhood:

We have received the materials to begin testing of all RCN residents and employees. There is no cost associated with this testing.

We are finishing up the necessary steps to work with the state lab.

We anticipate testing to begin Monday, July 13, 2020. Stacy, Director of Health and Wellness, will perform the tests.

Written consent is not required but recommended so attached is the consent form that we will ask each resident (in assisted living) to sign. We will document verbal consent from POA’s for our memory care residents.

The state lab indicated that results generally take 24-72 hours, but with the increase in testing, it may take longer. We will contact residents and POA’s of residents who are positive for COVID-19 and the actions taken as a result.

All employees (upon consent) will be tested initially next week and subsequent weeks for the recommended amount of time.

In addition, we are glad to announce that porch visits may resume this Saturday, July 11, 2020. Please keep in mind, that may change dependent on what is revealed in testing.

Please let me know if you have any questions/concerns.

Thank you,


Update from the Executive Director

Posted on July 6, 2020

July 6, 2020

To residents, families and employees of Ralston Creek Neighborhood:

As stated in my July 4 note, an employee of RCN has tested positive for COVID-19.  As of today, no other employees or residents are showing symptoms.  We are not considered a community with an outbreak.

I have been in communication with state and local public health authorities.  My most recent contact was with the testing coordinator for Jefferson and Douglas counties.  She indicated that when they urged facilities to sign up for testing, there were more requests than they anticipated.

She asked me to send another request and that those test kits would arrive within 2 – 3 days.  When the tests arrive, we will test all residents and employees initially, then employees again each week for several weeks and residents who go out and come back.

I will distribute another notice when the testing kits have arrived.

Until we can test and receive the results, porch visits will continue to be put on hold.

Thank you for your cooperation and understanding.

I am available for any questions/concerns.

Warm regards,


Update from the Executive Director

Posted on July 4, 2020

July 4, 2020

To residents, families and employees of Ralston Creek Neighborhood:

An employee of RCN has tested positive for COVID-19.  This employee showed symptoms on Wednesday, reported to his/her supervisor and was immediately sent home and subsequently tested.  They are in self isolation and will be retested after free of symptoms.  As of this writing, no other employees or residents are symptomatic.

As you know, we have been wearing face coverings and social distancing for months now.  We ensure our residents wear masks outside of their apartments and families to do the same when porch visiting.  We will continue to be diligent with these protocols.

I have communicated with and am waiting on guidance from the Colorado Department of Health and Jefferson County Public Health for next steps.  We will work together to obtain testing through the state, or other means to ensure we have mass testing at RCN as soon as possible.

Employees are advised to be tested at an off-site facility if they are able, but protocol for employee testing on site will be forthcoming.

I am available for any questions/concerns.

Thank you,


Update from the Executive Director

Posted on June 17, 2020


A few updates and requests….

I am still waiting on the timetable for mass testing of residents and employees.  As soon as I know more, I will send that update.  My understanding is that all employees and residents will be initially tested followed by weekly testing of employees and testing of residents only if they leave and come back into the community.

The CO Department of Health has left it up to AL communities to determine isolation protocol upon resident return to the community following medical appointments and other outings.  We feel confident that we can require a 3-day quarantine as opposed to the 14-day that has been in place thus far.  We know that medical offices have strict protocols in place to prevent contraction or spread of the virus.

Regarding other outings, we still ask that residents follow the safer at home guidelines and wait to return to hair salons, shopping, and other outings that may increase risk.  We want to be notified if residents are going out and will determine the isolation protocol on a case by case basis.  A risk assessment of new residents will also determine isolation protocols upon move in.

If an employee goes out of state by air or ground transportation, they will be required to submit a negative Covid test before return to work.  If that employee tests positive, they will need two consecutive negative tests before return to work.  We will perform the test if we have the supplies, otherwise that employee will need to go to a designated testing site.

For memory care families, we ask that you plan and schedule your window visit outside of mealtimes.  Now that we have two seatings for each meal to ensure social distancing, the best times for visitation is between 9:30 am and 11:00 am, 2:00 pm and 4:00 pm and after 6:00 pm.  We also ask that you call and speak with a lead to ensure availability of the apartment designated for window visits.

Please reach out to me with questions or concerns.

Thank you,


Update from the Executive Director

Posted on June 10, 2020

Greetings all,

To date we remain Covid free in our community.  I am grateful to be able to continue to share that good news.  With your help in wearing masks, keeping your distance, quarantining after appointments, we are keeping the virus out of RCN.

I have had conversations regarding testing and current restrictions with state and local officials.

As far as testing, as a community with over 100 residents, we are on the list to receive test materials as soon as they become available.  We asked for personnel to train our nurses to test, upon which they would administer the tests going forward.

It sounds like when the testing begins, it will take place every week for several weeks.  All residents and employees will be tested.  I have been told that everyone will need to consent, so when we receive the materials, you will be notified.

Regarding lifted restrictions, the State Health Department and Governor’s office are working on allowing a “48-hour pass” for visitation after a negative Covid-19 test.

Resumption of communal dining with distancing and salon services are both addressed in the same guidance and protocol document that was sent over to the Governor’s office yesterday.  I have been told we should hear something soon.

We know this isolation is affecting the mental health of our residents.  Please know that in addition to the medication and ADL assistance administered by our care staff, we as RCN employees are taking extra time to visit residents and make sure their social needs are met the best way possible during the restrictions.

Michelle is making Skype and Facetime calls almost daily.  Please reach out to her if you have not already.

Thank you for wearing masks, keeping your distance during porch and window visits, and adhering to other CDC guidance.

We sure hope to get back to some sense of normalcy soon and I will update you with information as soon as I become aware.

In the meantime, do not hesitate to call or email with any questions or comments you may have.


Mary, ED

Hello RCN residents and families

Posted on May 22, 2020

Happy Memorial Day!

We remain COVID free and know that it is because of our employee practices here and while away that is ensuring the safety and health of our residents and staff.

One consistent theme in these updates is always to ask you to continue to be mindful of our restrictions and protocols for social distancing (at least 6 feet or more) and face coverings worn by everyone. In addition, it is a nice treat to bring carryout meals to residents, but they must go through the front entrance and be delivered by our staff.

You may have heard that states (including Colorado) are ramping up efforts to test all residents and employees in long term care settings. I recently registered Ralston Creek Neighborhood as a community test site through the State Lab. When I receive information on testing, I will share that with you. We continue to have an adequate supply of PPE.

We continue to update our meal delivery processes and hope that sometime soon we will be able to open our dining room to enjoy the socialization that our residents so desire.

PS Salon has issued a PS Salon & Spa ACCORD – Salon Reopening Plan. “ACCORD represents the steps we will follow: Assess, Clean, Communicate, Organize, Reopen and Deliver. In the coming days / weeks we will engage with each of our Community Partners to sync up future timelines and expectations for each salon’s reopening. We are all enormously excited to reunite with our clients and get back to work (safely) again!”

We enjoyed another fun Spirit Week with a variety of attire, including pajama day, please view our Facebook page for pictures.

As always, thank you for your cooperation and support during this time of uncertainty.


Mary Besson, ED

Dear Residents, Families, and Employees of Ralston Creek Neighborhood

Posted on May 8, 2020

We are grateful that we continue to evade this virus.  Our mitigation efforts, as hard as they are, are paying off in staying Covid19 free.

The CDPHE conducted an infection control survey earlier this week.  The department is going into every licensed facility to ensure compliance with infection control and isolation plans.  The results of the survey confirmed that our infection prevention practices are sound.

In memory care, we made some changes to support more social distancing.  We have made changes to our meal service and enhanced our presence of activity personnel to meet the needs of our residents.

Employees are wearing masks at all times and we are asking all residents to wear a mask if they are out of their apartments for any reason.  We have a strong supply of PPE, so we are handing out masks to residents if they do not have one.  It is especially important for residents to wear a mask when outdoors visiting with family members on the porch.  Family or friends, PLEASE wear a mask and maintain that six-foot distance.  I have seen noncompliance from this requirement, and it is concerning with Mother’s Day approaching.  Please do your part to keep all residents safe.

Michelle continues to hold facetime or skype/zoom calls.  Please reach out to her if you are interested in getting on her calendar –

This week has been full of fun diversions including “Cheer Up Week” in which employees and residents dressed in fun attire each day (please view pictures on our website or Facebook page) a Cinco De Mayo celebration (the margaritas were a hit!) and our honoring of Mothers with our Mother’s Day Tea Special Edition.  See attached menu.  It is sure to be special for all!

Each day I hear from residents or family members expressing gratitude for our efforts during this increasingly difficult time.  I pass on those sentiments to our employees and could not be prouder of our employees.  Our leadership team and especially our “front line workers” truly are going above and beyond each day.

I am happy to answer any questions or concerns.

Thank you.

Mary, ED