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Notice for COVID-19

Please check the CDC website regularly for guidance:

Update from the Executive Director

Posted on July 9, 2020

July 9, 2020

To residents, families and employees of Ralston Creek Neighborhood:

We have received the materials to begin testing of all RCN residents and employees. There is no cost associated with this testing.

We are finishing up the necessary steps to work with the state lab.

We anticipate testing to begin Monday, July 13, 2020. Stacy, Director of Health and Wellness, will perform the tests.

Written consent is not required but recommended so attached is the consent form that we will ask each resident (in assisted living) to sign. We will document verbal consent from POA’s for our memory care residents.

The state lab indicated that results generally take 24-72 hours, but with the increase in testing, it may take longer. We will contact residents and POA’s of residents who are positive for COVID-19 and the actions taken as a result.

All employees (upon consent) will be tested initially next week and subsequent weeks for the recommended amount of time.

In addition, we are glad to announce that porch visits may resume this Saturday, July 11, 2020. Please keep in mind, that may change dependent on what is revealed in testing.

Please let me know if you have any questions/concerns.

Thank you,


Update from the Executive Director

Posted on July 6, 2020

July 6, 2020

To residents, families and employees of Ralston Creek Neighborhood:

As stated in my July 4 note, an employee of RCN has tested positive for COVID-19.  As of today, no other employees or residents are showing symptoms.  We are not considered a community with an outbreak.

I have been in communication with state and local public health authorities.  My most recent contact was with the testing coordinator for Jefferson and Douglas counties.  She indicated that when they urged facilities to sign up for testing, there were more requests than they anticipated.

She asked me to send another request and that those test kits would arrive within 2 – 3 days.  When the tests arrive, we will test all residents and employees initially, then employees again each week for several weeks and residents who go out and come back.

I will distribute another notice when the testing kits have arrived.

Until we can test and receive the results, porch visits will continue to be put on hold.

Thank you for your cooperation and understanding.

I am available for any questions/concerns.

Warm regards,


Update from the Executive Director

Posted on July 4, 2020

July 4, 2020

To residents, families and employees of Ralston Creek Neighborhood:

An employee of RCN has tested positive for COVID-19.  This employee showed symptoms on Wednesday, reported to his/her supervisor and was immediately sent home and subsequently tested.  They are in self isolation and will be retested after free of symptoms.  As of this writing, no other employees or residents are symptomatic.

As you know, we have been wearing face coverings and social distancing for months now.  We ensure our residents wear masks outside of their apartments and families to do the same when porch visiting.  We will continue to be diligent with these protocols.

I have communicated with and am waiting on guidance from the Colorado Department of Health and Jefferson County Public Health for next steps.  We will work together to obtain testing through the state, or other means to ensure we have mass testing at RCN as soon as possible.

Employees are advised to be tested at an off-site facility if they are able, but protocol for employee testing on site will be forthcoming.

I am available for any questions/concerns.

Thank you,


Update from the Executive Director

Posted on June 17, 2020


A few updates and requests….

I am still waiting on the timetable for mass testing of residents and employees.  As soon as I know more, I will send that update.  My understanding is that all employees and residents will be initially tested followed by weekly testing of employees and testing of residents only if they leave and come back into the community.

The CO Department of Health has left it up to AL communities to determine isolation protocol upon resident return to the community following medical appointments and other outings.  We feel confident that we can require a 3-day quarantine as opposed to the 14-day that has been in place thus far.  We know that medical offices have strict protocols in place to prevent contraction or spread of the virus.

Regarding other outings, we still ask that residents follow the safer at home guidelines and wait to return to hair salons, shopping, and other outings that may increase risk.  We want to be notified if residents are going out and will determine the isolation protocol on a case by case basis.  A risk assessment of new residents will also determine isolation protocols upon move in.

If an employee goes out of state by air or ground transportation, they will be required to submit a negative Covid test before return to work.  If that employee tests positive, they will need two consecutive negative tests before return to work.  We will perform the test if we have the supplies, otherwise that employee will need to go to a designated testing site.

For memory care families, we ask that you plan and schedule your window visit outside of mealtimes.  Now that we have two seatings for each meal to ensure social distancing, the best times for visitation is between 9:30 am and 11:00 am, 2:00 pm and 4:00 pm and after 6:00 pm.  We also ask that you call and speak with a lead to ensure availability of the apartment designated for window visits.

Please reach out to me with questions or concerns.

Thank you,


Update from the Executive Director

Posted on June 10, 2020

Greetings all,

To date we remain Covid free in our community.  I am grateful to be able to continue to share that good news.  With your help in wearing masks, keeping your distance, quarantining after appointments, we are keeping the virus out of RCN.

I have had conversations regarding testing and current restrictions with state and local officials.

As far as testing, as a community with over 100 residents, we are on the list to receive test materials as soon as they become available.  We asked for personnel to train our nurses to test, upon which they would administer the tests going forward.

It sounds like when the testing begins, it will take place every week for several weeks.  All residents and employees will be tested.  I have been told that everyone will need to consent, so when we receive the materials, you will be notified.

Regarding lifted restrictions, the State Health Department and Governor’s office are working on allowing a “48-hour pass” for visitation after a negative Covid-19 test.

Resumption of communal dining with distancing and salon services are both addressed in the same guidance and protocol document that was sent over to the Governor’s office yesterday.  I have been told we should hear something soon.

We know this isolation is affecting the mental health of our residents.  Please know that in addition to the medication and ADL assistance administered by our care staff, we as RCN employees are taking extra time to visit residents and make sure their social needs are met the best way possible during the restrictions.

Michelle is making Skype and Facetime calls almost daily.  Please reach out to her if you have not already.

Thank you for wearing masks, keeping your distance during porch and window visits, and adhering to other CDC guidance.

We sure hope to get back to some sense of normalcy soon and I will update you with information as soon as I become aware.

In the meantime, do not hesitate to call or email with any questions or comments you may have.


Mary, ED

Hello RCN residents and families

Posted on May 22, 2020

Happy Memorial Day!

We remain COVID free and know that it is because of our employee practices here and while away that is ensuring the safety and health of our residents and staff.

One consistent theme in these updates is always to ask you to continue to be mindful of our restrictions and protocols for social distancing (at least 6 feet or more) and face coverings worn by everyone. In addition, it is a nice treat to bring carryout meals to residents, but they must go through the front entrance and be delivered by our staff.

You may have heard that states (including Colorado) are ramping up efforts to test all residents and employees in long term care settings. I recently registered Ralston Creek Neighborhood as a community test site through the State Lab. When I receive information on testing, I will share that with you. We continue to have an adequate supply of PPE.

We continue to update our meal delivery processes and hope that sometime soon we will be able to open our dining room to enjoy the socialization that our residents so desire.

PS Salon has issued a PS Salon & Spa ACCORD – Salon Reopening Plan. “ACCORD represents the steps we will follow: Assess, Clean, Communicate, Organize, Reopen and Deliver. In the coming days / weeks we will engage with each of our Community Partners to sync up future timelines and expectations for each salon’s reopening. We are all enormously excited to reunite with our clients and get back to work (safely) again!”

We enjoyed another fun Spirit Week with a variety of attire, including pajama day, please view our Facebook page for pictures.

As always, thank you for your cooperation and support during this time of uncertainty.


Mary Besson, ED

Dear Residents, Families, and Employees of Ralston Creek Neighborhood

Posted on May 8, 2020

We are grateful that we continue to evade this virus.  Our mitigation efforts, as hard as they are, are paying off in staying Covid19 free.

The CDPHE conducted an infection control survey earlier this week.  The department is going into every licensed facility to ensure compliance with infection control and isolation plans.  The results of the survey confirmed that our infection prevention practices are sound.

In memory care, we made some changes to support more social distancing.  We have made changes to our meal service and enhanced our presence of activity personnel to meet the needs of our residents.

Employees are wearing masks at all times and we are asking all residents to wear a mask if they are out of their apartments for any reason.  We have a strong supply of PPE, so we are handing out masks to residents if they do not have one.  It is especially important for residents to wear a mask when outdoors visiting with family members on the porch.  Family or friends, PLEASE wear a mask and maintain that six-foot distance.  I have seen noncompliance from this requirement, and it is concerning with Mother’s Day approaching.  Please do your part to keep all residents safe.

Michelle continues to hold facetime or skype/zoom calls.  Please reach out to her if you are interested in getting on her calendar –

This week has been full of fun diversions including “Cheer Up Week” in which employees and residents dressed in fun attire each day (please view pictures on our website or Facebook page) a Cinco De Mayo celebration (the margaritas were a hit!) and our honoring of Mothers with our Mother’s Day Tea Special Edition.  See attached menu.  It is sure to be special for all!

Each day I hear from residents or family members expressing gratitude for our efforts during this increasingly difficult time.  I pass on those sentiments to our employees and could not be prouder of our employees.  Our leadership team and especially our “front line workers” truly are going above and beyond each day.

I am happy to answer any questions or concerns.

Thank you.

Mary, ED

Dear RCN Residents and Families

Posted on April 29, 2020

I am pleased to report that we still do not have any confirmed cases of COVID19 at RCN.  Thanks to proper infection control, cleaning measures and social distancing of residents and employees, we are optimistic.

Some notes:

There was indication from Governor Polis today that widespread testing will take place in all care communities in Colorado.  I do not know who will be tested or when it will happen, but I will keep you informed.

We still strongly discourage family visits of any type with residents (except for end of life) but if you do come visit with residents on the porch, please wear a mask and stay six feet or more away from each other.  In addition, all deliveries of items need to be brought into the entry, please do not hand anything directly to residents.  We will sanitize the items and deliver to apartments.

In the spirit of fun, our Activity Department created a theme week (see attached flyer).  We hope it brings joy to the residents during this uncertain time.  All employees and residents are encouraged to participate.

We will be offering Cinco De Mayo margaritas and pina coladas, chips, salsa and guacamole delivery with festive music next Tuesday, May 5.

Mother’s Day is just around the corner.  Ash and Michelle are planning something special to celebrate all Mothers on Saturday, May 9.

As always, I welcome any questions or concerns.

Thank you,


Message from Mary Besson, Executive Director

Posted on April 17, 2020

Dear RCN Residents, Families and Friends,

As of today, we are pleased that we continue without positive cases of COVID19 in our residents and employees.  We are sympathetic to our colleagues in care communities throughout Colorado and the surrounding area who are faced with outbreaks and what that entails in caring for those individuals and keeping everyone else safe and healthy.

If we receive information from the Colorado Department of Health in conjunction with the Governor’s office regarding lifting any restrictions, we will make you aware.

Thanks again for your efforts to stay socially distant.  We have set up a table in the entryway to hold delivered and dropped off packages.  Please remember that all items delivered need to come to the front door to be sanitized and delivered by our staff.  The residents have adhered to our strong recommendation of not going to stores, etc.  Our activity department is more than happy to order groceries online.

In addition, there has been numerous Skype/Zoom/Facetime calls with families over the last month, many residents virtually visiting with several family members.  Please reach out to to schedule a virtual visit.

All employees (and many residents) are wearing surgical or home-made masks when working.  We continue to screen each employee before shift and essential guests before they enter.

There has been some confusion as to whether residents can leave their apartments and the answer is yes, with social distancing.  We have encouraged residents to take walks, get some fresh air, even visit with others, maintaining proper distance of course.

Please check out our Facebook page.  We will be posting pictures of happenings at RCN and photos of touching moments between residents and employees a few times a week.

Thank you for so many kind emails, meals delivered for employees, calls of support and your continued trust in our care.

I welcome any questions or concerns you may have.



Message from CEO: DeAnn Eaton

Posted on April 7, 2020

Well, it’s certainly been a tough couple of weeks.

THANK YOU to those valued employees who are coming to work and dedicated to serving our Residents. I realize many of you are working extra shifts and doing work not normally within your regular job duties. It is valued! You have my most heartfelt thanks and appreciation.

THANK YOU to our Residents who are doing their part to stay healthy and safe. I realize every day you get information about what is changing. That’s not easy for you, it’s difficult to know what to plan and what to expect. THANK YOU for being patient and understanding as we work through how to maintain service to  you and how that’s being accomplished. We know it’s hard and not easy. I know your families are also concerned because they are concerned about your wellbeing and they can’t visit you. This won’t last forever, and together let’s try and be kind and patient with each other.

You are all in my thoughts and prayers. DeAnn